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Nitro PRO ver. 13 - deactivation/activation loop


Vuk Djukic
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Vuk Djukic

there seems to be a bug since yesterday the software (version 13) keeps asking me to deactivate and then reactivate EVERY TIME I try to open a PDF..

 

This is getting annoying and frustrating as heck! 

 

Is anyone else experiencing this? It was working fine 2 days ago and now it is a frickin' nightmare... I bought my copy of the software so that I would not have to deal with this...

 

The SaaS business model is broken...

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  • Official Nitronaut
Leslie V

Hello @Vuk Djukic

Sorry about that! This shouldn't be the case.

Can you please let me know which build of Nitro Pro 13 you are using? You can retrieve this information by going to the Help tab> About Nitro Pro.

I look forward to your response.

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Vuk Djukic

the build is 13.58.0.1180

 

it is getting worse since now when I try to reactivate the license it closes out automatically... I even tried deactivating it online and could not activate.... 

 

Nitro, I love your product but if I spend $120+ per user for a software, I do not expect Bill-Gates sub-par quality .,...

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  • Official Nitronaut
Leslie V

Hello @Vuk Djukic

Sorry for the inconvenience. Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://downloads.gonitro.com/professional_13.58.0.1180/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 
Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307


When your system is back up, close all your open applications and install Nitro Pro 13.58.0.1180 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads


I hope this helps! Please let me know how that goes.
 

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  • 4 weeks later...
Vuk Djukic

seems to have worked...

 

I needed to reset the QuickSign that I had, I do not anticipate there to be further issues but will post here if there are...

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