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Problem Activating

Richard Sanjaya

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Richard Sanjaya

Hi, I just paid my renewal and received all the codes.  However, when I clicked "activate" at Help tool, nothing pops up which suppose to ask for new serial and code.  Help ASAP please

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Reymund Oyong

Greetings @Richard Sanjaya

Thank you for reaching out to us through our Community Forums!

Please ensure that you have Nitro PDF Pro 13 installed on the computer and it is on the latest build (
If this is not the case, kindly download and install the latest build of Nitro PDF Pro 13 using the installer from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link.  

Once your installation is already on, please go to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

Kind regards,

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