Elena Rice Posted May 11, 2022 Report Share Posted May 11, 2022 New laptop: Activation process does not list devices so I cannot deactivate - it is showing 0/2 active - but just takes me back to the beginning Serial Number starts with 234 and I have nitro pro 12 product on previous laptop. Any help appreciated Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 11, 2022 Official Nitronaut Report Share Posted May 11, 2022 Hello @Elena Rice Thank you for your message - I can help you out. We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
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