License activation module not working

[Glenna Allen]

Hi,

I am trying to move the license for my Nitro 12 Productivity Suite to a new computer because my old one died.  I followed all instructions but your license activation module is not working.  Please help me to activate my purchased product on my new computer. 

Thank you,

Glenna Allen, Allen's Drafting Service, <email>@gmail.com, (541) xxx-yy09

Edited June 14, 2022 by Reymund G.

[Allain Umailin]

Hello @Glenna Allen,

Thank you for reaching out to us through our Community Forums!

For your kind information, our Activation Portal is only used for deactivating previous activations. Not to reactivate the program.

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Glenna Allen]

Thank you so very much, Allain!  My Nitro Pro 12 serial number is 234600-xxxxxx-832888.

Edited June 14, 2022 by Reymund G.

[Allain Umailin]

Hello @Glenna Allen,

Thank you for this information.

We want to make you aware of the change to your product that may affect its activation performance and to continue offering our customers the very best PDF tools, we have upgraded our servers so please use our offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:

https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and I hope this helps.

[Glenna Allen]

Hi Allain,

You rock!  This totally worked, and I am up and running!  Thank you sincerely!

Gratefully,

Glenna