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Unable to open PDFs


Christopher Wilder
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Christopher Wilder

We have 2 PDF files (so far) that are having issues opening. See below errors - any suggestions?

 

MoqwAd%2BLwBGHmkdIJw2KmxzcDIoO0WmsupfAYy2099f814-cadd-4498-ac4d-54b5598bd10b

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Reymund G.

Greetings @Christopher Wilder

Thank you for reaching out to us through our Community Forums!

I can see that the PDF file is being accessed from a network/share drive (G:) and from what I understand, there are only 2 PDF files that are experiencing this issue while the rest of the PDF files from the same network/shared drive are working fine. 

Are you getting the same issue if you open these documents using Chrome or Edge (web browsers have build-in PDF viewer)? 
If you have another PDF viewer/software, can it open these documents without issues? 

What is the version and complete build of your Nitro PDF Pro? This information can be found under the Help tab > About Nitro Pro (example: Nitro Pro 13.x.x.x). 

Lastly, if you copy these documents to your local drive (like desktop) and access/open it from there, are you getting the same issue?

Kind regards,
 

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