Gary Law Posted May 13, 2022 Report Share Posted May 13, 2022 Hi I have license of Nitro Pro and can use Nitro Sign accordingly. But I can't use Nitro Sign last night because of "Expired Plan". I tried to delete the login account and can't login again. My question is: (1) Why can't I use Nitro Sign now? Is it separated license? (2) If I need to buy Nitro Sign license, could I reactive my previous account and purchase license? Thanks. Link to comment Share on other sites More sharing options...
Gary Law Posted May 13, 2022 Author Report Share Posted May 13, 2022 my previous account is glaw@trusxxxx.ca Please help me to reactive the previous account and use Nitro Sign continuously. Many thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted May 16, 2022 Official Nitronaut Report Share Posted May 16, 2022 Greetings @Gary Law Thank you for reaching out to us through our Community Forums! Could you please provide the email address that is associated to your Nitro Sign account so we could check its status? You can insert the complete email address where you reply to this post. We will hide it before making the post in public. Kind regards, Link to comment Share on other sites More sharing options...
Gary Law Posted May 18, 2022 Author Report Share Posted May 18, 2022 (edited) my email address is glaw@xxxxxect.ca thanks. Edited June 14, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Gary Law Posted May 19, 2022 Author Report Share Posted May 19, 2022 (edited) Hi Reymund Good day. Did you check my account glaw@truspect.ca status? I would be grateful if you could reactive my email account. Thanks. Edited June 14, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted May 19, 2022 Official Nitronaut Report Share Posted May 19, 2022 Hello @Gary Law My apologies for the delay and thank you for sending the email address. The Nitro Sign account that is associated with the email address you provided has been restored. Please go to https://cloud.gonitro.com/ then login using that account. In case you forgot your password, there is a 'Forgot Password' link that you can use to reset the password. This will send an email (check the inbox as well as spam/junk folders) with instructions to reset the password. Kind regards, Link to comment Share on other sites More sharing options...
Gary Law Posted May 22, 2022 Author Report Share Posted May 22, 2022 Hi Reymund The email account is worked, many thanks. Link to comment Share on other sites More sharing options...
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