Nitro Sign Expired

[Gary Law]

Hi

I  have license of Nitro Pro and can use Nitro Sign accordingly.  But I can't use Nitro Sign last night because of "Expired Plan".  I tried to delete the login account and can't login again.  My question is:

(1) Why can't I use Nitro Sign now?  Is it separated license?

(2) If I need to buy Nitro Sign license, could I reactive my previous account and purchase license?

Thanks.

[Gary Law]

my previous account is glaw@trusxxxx.ca

Please help me to reactive the previous account and use Nitro Sign continuously.

Many thanks.

[Reymund Oyong]

Greetings @Gary Law

Thank you for reaching out to us through our Community Forums!

Could you please provide the email address that is associated to your Nitro Sign account so we could check its status? 
You can insert the complete email address where you reply to this post. We will hide it before making the post in public.

Kind regards,

[Gary Law]

my email address is glaw@xxxxxect.ca

thanks.

Edited June 14, 2022 by Reymund G.

[Gary Law]

Hi Reymund

Good day.

Did you check my account glaw@truspect.ca status?  I would be grateful if you could reactive my email account.

Thanks.

Edited June 14, 2022 by Reymund G.

[Reymund Oyong]

Hello @Gary Law

My apologies for the delay and thank you for sending the email address. 
The Nitro Sign account that is associated with the email address you provided has been restored. 
Please go to https://cloud.gonitro.com/ then login using that account.  

In case you forgot your password, there is a 'Forgot Password' link that you can use to reset the password. 
This will send an email (check the inbox as well as spam/junk folders) with instructions to reset the password. 

Kind regards,
 

[Gary Law]

Hi Reymund

The email account is worked, many thanks.