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Cant activate my Nitro Pro


Miguel Salgado Campos
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Miguel Salgado Campos

Hello, 

i have a problem to active my Nitro Pro with my Serial Number. Everytime I try it "-24: Activation Error" pops up.

Any suggestions?

Picture of the Errorcode

https://imgur.com/a/UYTkEV9

 

Thank you

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  • Official Nitronaut
Reymund G.

Greetings @Miguel Salgado Campos

Thank you for reaching out to us through our Community Forums!

To successfully activate using your existing license, please install the latest build of Nitro PDF Pro 12 (12.16.9.574)
The installer can be located from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link.  

After the installation, you can activate by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

If you are interested to upgrade your license to version 13 (latest version) with a discounted price, you can do the upgrade through our Online upgrade portal at https://www.gonitro.com/support/upgrade. 
The Nitro PDF Pro 13 comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 

Kind regards,

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Ashlin Redpath
6 hours ago, Reymund G. said:

Greetings @Miguel Salgado Campos

Thank you for reaching out to us through our Community Forums!

To successfully activate using your existing license, please install the latest build of Nitro PDF Pro 12 (12.16.9.574)
The installer can be located from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link.  

After the installation, you can activate by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

If you are interested to upgrade your license to version 13 (latest version) with a discounted price, you can do the upgrade through our Online upgrade portal at https://www.gonitro.com/support/upgrade. 
The Nitro PDF Pro 13 comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 

Kind regards,

Hi, I have the same issue. However, I am unable to install Nitro Pro 12 from those links. It says Nitro Pro Setup Wizard has Failed. when it reaches end of 'downloading' stage.

 

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luvuyo@resolveits.co.za

I am getting the same error as above and have tried using the old license but I keep getting the same error.

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  • Official Nitronaut
Reymund G.

Greeting @Ashlin Redpathand @luvuyo@resolveits.co.za

Thank you for reaching out to us through our Community Forums!

Please go to https://licenses.gonitro.com/prd/portal then enter your serial number and click 'Find License'. 
Take note of the version then go to this download page https://www.gonitro.com/product-details/downloads

If the version of your license is 12, please make sure that you install Nitro PDF Pro 12 (12.16.9.574). This specific build of Nitro PDF Pro 12 is a must so you could successfully activate. 

If the version of your license is 13, click the 'Download Nitro Pro 13' then install it. 

After the installation, you can check the version and build of Nitro PDF Pro by going to the Help tab > About Nitro Pro. 

To summarize, the activation will be successful if the version of your installation matches the version of your license. 

Kind regards,
 

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