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Upgrading from Nitro PRO 11


Philippe Grondier
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Philippe Grondier

Hello,

I was using nitro pro 11 on my old computer, and I want to upgrade to the last version. I cannot find any traces of my Nitro Pro serial number in any of my mails. Is there any other way to access it? Thanks

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Leslie V

Hello @Philippe Grondier

Thank you for contacting us.

Unfortunately, I was unable to find a Nitro Pro 11 serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to hearing back from you.
 

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Philippe Grondier
Posted (edited)

My computer was displaying the first part of my license number but the last numbers were hidden.

I cannot access it anymore as I tried to install the version 13 and data related to version 11 disappeared. If I am not wrong, the Nitro Pro 11 was itself an upgrade from Nitro PDF 8. I found the following references from Nitro PDF 8, with the following references:

Serial N#: 234608-xxxxxx-986958

cleverbridge reference number: 4461xxxx

email used: pxxyyzzzr@yahoo.fr

first and last name: Philippe Grondier

Edited by Reymund G.
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Leslie V

Hello @Philippe Grondier

You can upgrade to version 13 using the version 8 key you provided.

To upgrade to version 13, please proceed to the following web page,

https://www.gonitro.com/pro/upgrade

Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files.

Hope that helps!
 

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Philippe Grondier

Well, not really! The upgrade process end with an offer at 199.79 USD (including 11% VAT? Where does it come from?) while the non-upgrade process (on www.gonitro.com/pricing)  gives me an offer of 143.00 USD!!! 

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Philippe Grondier
Posted (edited)

Well ... no! I am still getting a non-discounted offer, despite the fact that I am indeed getting a message telling me I'm entitled to a discounted offer. Depending on the VPN used, prices vary from 179 USD to 199 GBP or 215 Euros. 

And yes I swear it is the right license number that I copy-pasted from the original cleverbridge email.

Why don't you send me a coupon or a voucher or anything that will allow me to access this offer? 

Edited by Philippe Grondier
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