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License not activating


Stephen Sidwell
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Stephen Sidwell

Hi. I have a license that isnt activating. The online license finder says I have 1 activation with 2 available, but when I try and activate, i see it say that license cannot be found. It shows I have version 12 for my license, and thats what I installed but its not working. 

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Allain Umailin

Hello @Stephen Sidwell,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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