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Error Code 0x40030004


Joseph Becker
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Joseph Becker

I keep receiving the above error code when trying to open files that I had no issues opening in the past. When I try and upgrade which I saw online aleved the problem fore others, I get the message; We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

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  • Official Nitronaut
Allain Umailin

Hello @Joseph Becker,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.58.0.1180) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

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  • Official Nitronaut
Allain Umailin

Hello @Joseph Becker,

Thank you for this information.

We have received similar reports from a few users and I am pleased to inform you that we have released a fix for this error message so please update your program using the below direct MSI installer links:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

If updating did not fix the error when opening certain PDF files, could you please send over a few samples so we can perform some tests on our end?

Thank you very much in advance and I am looking forward to hearing back from you.

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