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Problem with install the program

Christer Mårtensson

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Christer Mårtensson

Hi I have Nitro Pro 9 on my old computer and now have a new one that I can not install my Nitro Pro 9 anymore. Why not?
I have paid for the program

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  • Official Nitronaut

Hello @Christer Mårtensson

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number. 

Please let us know if you need any further assistance.

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  • Official Nitronaut

Hello Christer,

To get the discounted upgrade price, please go to this page: https://www.gonitro.com/pro/upgrade

Enter your version 9 serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files.

I hope that helps!

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