Taylor Young Posted May 25, 2022 Report Share Posted May 25, 2022 Hello everyone, Thanks in advance for reading this. Sometimes Nitro is unable to open a PDF document, when other PDF programs can. I get a specific error message that says: "The document testdoc.pdf could not be opened. Please contact Nitro Support for assistance. Error code: 0x40000029" Does anybody know why this happens from time to time, or what this error message is in reference to? Taylor Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 25, 2022 Official Nitronaut Report Share Posted May 25, 2022 Greetings @Taylor Young Thank you for reaching out to us through our Community Forums! I understand that you are getting the error code 0x40000029. This issue has been fixed in Nitro PDF Pro 13.58 build and I recommend to update your installation to that latest build. The Nitro PDF Pro 13 installer can be located from the link below:https://www.gonitro.com/product-details/downloads - Click the 'Download Nitro Pro 13' link. To update, simply run the installer and it will automatically update your installation to the latest build of Nitro PDF Pro 13 (13.58.0.1180). Kind regards, Link to comment Share on other sites More sharing options...
Taylor Young Posted May 26, 2022 Author Report Share Posted May 26, 2022 OK great, I really appreciate the quick response. I have uninstalled and then reinstalled Nitro, have re-entered my activation code, and am now showing I have Nitro 13.58.0.1180. Hoping this will solve the issue, thank you Reymund! Link to comment Share on other sites More sharing options...
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