Khyati Jaggi Posted May 25, 2022 Report Share Posted May 25, 2022 (edited) Hi, My colleague is unable to login shows his account is expired, Email: manny@xxxxtax.com Thanks, Khyati Edited June 14, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 25, 2022 Official Nitronaut Report Share Posted May 25, 2022 Hello @Khyati Jaggi, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I have executed a password reset of the account on our end so please have your user check his Inbox and Spam/Junk folder as sometimes our emails go there. Stay safe always! Link to comment Share on other sites More sharing options...
Khyati Jaggi Posted May 27, 2022 Author Report Share Posted May 27, 2022 Hello @Allain Umailin, please note he did not receive any email including his spam/junk folder. Please re-send or check his account as soon as possible. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 27, 2022 Official Nitronaut Report Share Posted May 27, 2022 Hello @Khyati Jaggi, Thank you for your response here. Another adjustment has been executed and I have sent another reset password the same Nitro Sign email address. Could you please close all you browsers, reopen a new one and log in again to your account? Link to comment Share on other sites More sharing options...
Khyati Jaggi Posted May 27, 2022 Author Report Share Posted May 27, 2022 (edited) please note i received the email on my id, it is supposed to be on manny@xxxxtax.com Edited June 14, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 27, 2022 Official Nitronaut Report Share Posted May 27, 2022 Hello @Khyati Jaggi, Another password reset was executed for manny@xxxxtax.com so please reach out to the user to check for the email. Cheers! Link to comment Share on other sites More sharing options...
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