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Nitro Pro 12 --> "Serial Number entered does not exist"

Smart Ogunbunmi

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Smart Ogunbunmi

I changed my system, but could only download Nitro Pro 13 however my S/N: 234600-xxyyzz-158282 wasn't accepted = "Serial Number entered does not exist"

Please help


Edited by Reymund G.
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  • Allain Umailin changed the title to Nitro Pro 12 --> "Serial Number entered does not exist"
  • Official Nitronaut
Allain Umailin

Hello @Smart Ogunbunmi,

Thank you for reaching out to us through our Community Forums!

Kindly uninstall version 13, reboot your machine then install Nitro Pro using the below offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxyyzz-158282

Thank you for choosing Nitro and I hope this helps.

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