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How do I access my serial number?


Anna Campey
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Anna Campey

Hello,

I can't find my serial number and need access to it to access my Nitro Pro.

When I log into my Nitro Pro and go to Help > About Nitro Pro, it comes up with part of the serial number but not the entire sequence. Please can you help me with this. 

Thanks,

Anna

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Leslie V

Hello @Anna Campey

Thank you for your message - I can help you out.

I sent your Nitro Pro 13 serial number via DM.

Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

I hope this helps!
 

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Larry Thrall

I bought a new computer and deactivated Nitro Pro on that computer.  it would not show the entire serial #.  i need to reactivate the software on my new computer but dont have access to the serial #? help!

 

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Leslie V
17 hours ago, Larry Thrall said:

I bought a new computer and deactivated Nitro Pro on that computer.  it would not show the entire serial #.  i need to reactivate the software on my new computer but dont have access to the serial #? help!

 

Hello @Larry Thrall

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to hearing back from you.

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Leslie V

Hello @Daniel Rath

I sent your Nitro Pro 13 serial number via direct message.

Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

I hope this helps!
 

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Leslie V
12 hours ago, sunil jaggi said:

Hi i forgot my serial number, please send it to me again.

 

thanks,

sunil

Thank you for posting on our Community Forums!
I sent you a direct message with your serial number.

Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

I hope this helps!
 

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  • 2 weeks later...
Larry Thrall
On 5/31/2022 at 10:54 PM, Leslie V said:

Hello @Larry Thrall

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to hearing back from you.

Can you look under my other email addresses?  ********.  I must have purchased it from you

 

 

Edited by Leslie V
Deleted Confidential Info
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