Will C Posted May 30, 2022 Report Share Posted May 30, 2022 Hi, How come there's no way to call or submit a ticket? I have resort to posting on forum for help. I need to deactivate my license so so I move software to new computer. However when I get the stop, i have to go to https://www.gonitro.com/deactivation to detactivate . I copied and pasted the pre-generated certificate number into the website. however, I message saying "invalid License code". What gives?! -Frustrated user Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 30, 2022 Official Nitronaut Report Share Posted May 30, 2022 Greetings @Will C, Thank you for reaching out to us through our Community Forums! Could you please provide the serial number that you are using to activate Nitro PDF Pro? We need this information so we could check its activation records and determine the appropriate version for the installer. Kind regards, Link to comment Share on other sites More sharing options...
Will C Posted May 30, 2022 Author Report Share Posted May 30, 2022 I don't mind sharing it but it's bad move to publicly post my serial number where other people can just take it and use it. Wouldn't this be akin to putting your SSN number for whole world to see it? Can't we submit a ticket and put my serial number there so it's not in the open? -W Link to comment Share on other sites More sharing options...
Will C Posted May 30, 2022 Author Report Share Posted May 30, 2022 (edited) You guys don't reply, do you? my serial number is 504935-xxyyzz-******. Edited June 14, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 1, 2022 Official Nitronaut Report Share Posted June 1, 2022 Hi @Will C My apologies for the delay. We hide the serial number before we make the post visible to the public. In checking your serial number, I do not see an active activation that can be deactivated. Your license is currently showing a 0/2 activations. You can also check this using our license portal at https://licenses.gonitro.com/prd/portal This portal will help you deactivate an activation, helpful when the machine is no longer accessible for deactivation or there is an issue during the process of deactivation within the software. If you need to reinstall Nitro PDF Pro, I recommend to install the latest build. At the moment, the latest build of Nitro PDF Pro 13 is 13.58.0.1180. The updated installer can be located from the following location:https://www.gonitro.com/product-details/downloads - Click the 'Download Nitro Pro 13' link. Kind regards, Link to comment Share on other sites More sharing options...
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