Can't insert a blank page at beginning of document

[LWks]

Longtime [and very happy] PDFPenPro user (going all the way back to version 3).  

I have to start by stating that the team at Smile On My Mac was always absolutely great.   I have my fingers crossed that Nitro will do everything possible to try to live up to Smile's stellar reputation.

Ok, this problem mystifies me.

I cannot seem to add a blank page to the beginning of a document.

See attached example.

This is only a problem when inserting a BLANK page, I CAN insert a non-blank page, in front of the first page, using the same method.  I don't get it.  Any ideas?

[Allain Umailin]

Hello @LWks,

Thank you for reaching out to us through our Community Forums and for the detailed screenshots of the issue you are having.

First off, is this the first time you are trying to add a blank page in front of Page 1 or was working previously then suddenly stopped for unknown reason?

Lastly, what is the exact build of your PDFpen Pro?

Thank you very much in advance and I am looking forward to hearing back from you.

Edited June 6, 2022 by Allain Umailin

[LWks]

Hello Allain,
Thanks for replying so quickly!

I'm running PDFPenPro version 12.2.3 under MacOS 10.13.6 and this has been a problem for quite a while.  Long enough that I don't remember whether it was always a problem or, if it wasn't, under which version it started.

I'm running different OS and different versions of PPP on various machines and your question was a really good one - Stand-by, I'm going to try a few things...

Ok, interesting , here's what I've found - 

I launched two different versions of PPP (12.2.2 and 12.2.3) under MacOS 10.14, on another machine, and I have the same problem (with both) - I cannot insert a blank page in front of page 1 as previously described.

Then I launched PPP 11.2.2 under MacOS 10.13.6 (same machine as the original problem) and , amazingly, I do NOT have this same problem, with that configuration. 

Same thing  goes when I launched PDFPenPro version 8.3.4 under MacOS 10.10.5 (on yet another machine).  Again, in this case, I do NOT have this same problem using this older configuration.  

I'm not sure exactly what that tell us but at least I know that I used to be able to do this (which is why it's making me so nuts not being able to do it any longer) and, at least, right now, with only these few tests, best I can tell, it seems to have started with PPP version 12.

This was a good start and I'd be very happy to try any other tests and/or configurations that you suggest and that might help us to drill down even further.

Thanks!

 

[LWks]

Allain,

Still patiently waiting for a reply to the details that you asked for (and that I supplied, over 11 weeks ago, as requested).

LWks

[Allain Umailin]

Hello @LWks,

My sincere apologies for the delay and I hope you are doing fine today.

After performing some tests on our end, I was able to replicate the issue about not being able to insert a blank page before Page 1.

I understand this is not an issue with older versions which is why I will put in a Feature Request to our Engineering team to see if they can look into this further.

While we cannot guarantee each feature request submitted will be granted, rest assured our development team will be notified and all updates will be available on this page:

https://pdfpen.com/release-notes/

In the meantime, I recommend to insert a blank page after Page 1, select Page 1 then drag it downward to place it after the blank page.

On behalf of Nitro, I apologize for the inconvenience.

[LWks]

Thank you Allain. 

I'd always rather hear that any given problem is something that CAN be duplicated (or is a 'known issue') rather than it being a complete mystery at the developer's end or,  even more embarrassing, 'user error'. 

(And, yes, of course, I've been adding the blank page after page 1 and dragging it into the first position and have been doing so all this time).

I'd just like to add that this problem should NOT be considered a 'feature request'.   Since the problem didn't exist in earlier versions, it's really a bug and should be treated as such.

Again, thank you for getting back to me at least to confirm that I'm not crazy.  That, in itself, is helpful.