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it does not work, as you click the Deactivate button

Xiaolong Ma

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Xiaolong Ma


I have purchased Nitro Pro 12 back in 2019 and was ever only installed on 1 desktop, now that desktop is no longer in my possession, I'd like to continue to use the software on my new laptop and it has been a painful experience after trying it many times since 3 weeks ago without success.

1. Tried to deactivate via the link https://licenses.gonitro.com/prd/portal. And it does not work, as you click the Deactivate button, it prompts select the device to deactivate when there is nothing to choose from, and yes, I have tried this on 3 different browsers and 2 different computers, all have the same issue of nothing to select.

Please provide us a real solution instead trying to convince Pro 13 for over a hundred dollars. Thanks


Edited by Allain Umailin
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  • Official Nitronaut
Allain Umailin

Hello @Xiaolong Ma,

Thank you for reaching out to us through our Community Forums!

For your kind information, our Activation Portal is only used for deactivating previous activations and since there is nothing to release, please just install using our offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxyyzz-432732

Thank you for choosing Nitro and I hope this helps.

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