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cannot activate the nitro pro on my new laptop


james mark
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james mark

i have changed laptops and want to activate nitro pro to my new laptop. i get all the way through but cannot deactivate the laptop as it doesn't give me the option of any device to deactivate.

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Allain Umailin

Hello @james mark,

Thank you for reaching out to us through our Community Forums!

For your kind information, our Activation Portal is only used for deactivating previous activations and please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why its installers are no longer available for download.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13. 

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 11 serial number 234600-xxyyzz-886106:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

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