tventer@tecsltd.co.uk Posted June 9, 2022 Report Share Posted June 9, 2022 (edited) Any help available for Pro crashing when trying to print. Also have error messages when opening sometime. Have to log out and back in to remove the error message. Edited June 9, 2022 by tventer@tecsltd.co.uk Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 9, 2022 Official Nitronaut Report Share Posted June 9, 2022 Hello @tventer@tecsltd.co.uk, Thank you for reaching out to us through our Community Forums! Are you getting the 'Error 401' message and is the program crashing when printing to a Kyocera printer? If yes, could you please provide the serial number of your Nitro Pro program and it's exact build (format is 12.XX.X.XXX, e.g. 12.16.9.574)? The serial number matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
tventer@tecsltd.co.uk Posted June 10, 2022 Author Report Share Posted June 10, 2022 (edited) Hi. I am getting the 401 error message when I open Pro, but when trying to print and it crashed, there is no error message. The serial number is:234600-xxyyzz-721872 - Pro 12.16.9.574 Edited June 10, 2022 by Allain Umailin Hid 234600254307721872 Link to comment Share on other sites More sharing options...
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