Kelly Gardner Posted June 10, 2022 Report Share Posted June 10, 2022 When I search my license it says it is active, but the app won't let me activate. I have been using this for a few years with no problem...no all of a sudden??? HELP PLEASE!!!!! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 10, 2022 Official Nitronaut Report Share Posted June 10, 2022 Hello @Kelly Gardner, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance and to continue offering our customers the very best PDF tools, we have upgraded our servers so please update using our offline English MSI packages: x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504969-xxyyzz368654 Thank you for your patience and please let us know how it goes on your end. Link to comment Share on other sites More sharing options...
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