activating old license on new device

[Eamon Alashkar]

somebody please help.

stuck in an infuriating death loop. 
bought a new device. downloaded nitropro so i can activate my existing license on the new device. entering license activation number. 

Call to action tells me i should select the 'deactivate' button to select which existing device to deactivate the license from, and then activate my license on the new device. 

Problem is there is no choice of device to deactivate from. Pressing the 'deactivate' button simply gives a popup that tells me to select a device to deactivate the license from. Then it returns me to the list of zero possible devices to deactivate the license from. 

Death Loop....argh. Damn you death loop. 

[Leslie V]

Hello @Eamon Alashkar

Thanks for reaching out to us! 

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
I hope that helps!