Nitro Pro Freezing at Login Stage

[David Hall]

Hi

I've just installed Nitro Pro and I am the Global Admin user for our setup.  When I open Nitro, and attempt to login it accepts the login details, but locks the application.  All clicks to the UI result in an Error tone.  The only way to close the application is via Task Manager and I can see that an application called Nitro Slider is running (but inaccessible) in the background .  This happens, no matter which options I select on login.  Any ideas?

Thanks

DH

[Reymund Oyong]

Greetings @David Hall

Thank you for reaching out to us through our Community Forums!

Please allow me to request the following information to better investigate and troubleshoot this issue:

1. The version and complete build of your Nitro PDF Pro installation. This can be located under the Help tab > About Nitro Pro.
2. Is there a web traffic filtered through a corporate proxy or any proxy? 

Kind regards,

Edited June 14, 2022 by Reymund G.

[David Hall]

Thanks for the response Reymund.

Yes all our web traffic should go through a proxy, so either the login is trying to connect directly or it is going through the proxy and its being blocked for some reason.  Our comms team has it on their list, but any pointers would be gratefully received.

Thanks

DH

[David Hall]

Hi @Reymund G.

Any ideas about this?  Our comms team are not seeing any issues at this end.  Any pointers you can give?

Thanks

DH

[Reymund Oyong]

Hi @David Hall

I am very sorry for the delay and missing your update to this post. 

Could you please confirm if you can login to Nitro Sign through the web at https://cloud.gonitro.com/home?
If so, would you be able to try the following URLs and IP Addresses be white-listed in your firewall/proxy?

cloud.gonitro.com
eu-west-1.amazonses.com
sso.gonitro.com
api.gonitro.com
js.pusher.com
gonitro-prod.eu.auth0.com
desktop.gonitro.com

64.191.16.50
104.16.119.102
104.16.158.102

 

Kind regards,