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Unable to deactivate Nitro Pro license to move license to another computer

Bill Law

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I am trying to move move my license from one computer to another. I am unable to deactivate my license. Using the deactivate option in "About Nitro Pro" menu returns a -25 error. Also, using the https://licenses.gonitro.com/prd/portal  option returns a "Please select devices to deactivate." message. There doesn't seem to be a device to select, so I'm stuck. Thanks!

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  • Official Nitronaut

Greetings @Bill Law

Thank you for reaching out to us through our Community Forums!

To better assist you with this activation issue, could you please provide the serial number that you would like to use to activate Nitro PDF Pro on the computer? 

Kind regards,

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