Bill Law Posted June 13, 2022 Report Share Posted June 13, 2022 I am trying to move move my license from one computer to another. I am unable to deactivate my license. Using the deactivate option in "About Nitro Pro" menu returns a -25 error. Also, using the https://licenses.gonitro.com/prd/portal option returns a "Please select devices to deactivate." message. There doesn't seem to be a device to select, so I'm stuck. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted June 13, 2022 Official Nitronaut Report Share Posted June 13, 2022 Greetings @Bill Law Thank you for reaching out to us through our Community Forums! To better assist you with this activation issue, could you please provide the serial number that you would like to use to activate Nitro PDF Pro on the computer? Kind regards, Link to comment Share on other sites More sharing options...
Bill Law Posted June 13, 2022 Author Report Share Posted June 13, 2022 Hi Reymund, You can close this request. I was told my version of Nitro Pro was end of life, so I purchased an upgrade. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted June 13, 2022 Official Nitronaut Report Share Posted June 13, 2022 Thank you for this update, @Bill Law Thank you as well for upgrading your license to the latest version. Kind regards, Link to comment Share on other sites More sharing options...
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