Jump to content

Activation Issues


Alan Mulhern
 Share

Recommended Posts

Alan Mulhern

Morning

I have two license keys for Nitro one of which is for version 12. I had a users PC die on me and it needed rebuilding, once i finished i tried reinstalling Nitro and i keep getting an error (24 i believe it was) 

I typed my key in to the support page and it says that 0 of two licenses are activated but i still cant activate the product, can anyone help

Thank you in advance

Link to comment
Share on other sites

  • Official Nitronaut
Leslie V

Hello @Alan Mulhern

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

Link to comment
Share on other sites

Muzri Ullah

Hello

One of our attorney's are having the same issue and we would like to get this issue resolved ASAP

Link to comment
Share on other sites

  • Official Nitronaut
Leslie V

Hello Muzri,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

Link to comment
Share on other sites

Muzri Ullah

Hey man 

I have messaged with the stuff. If you can look at it so we can get this resolves as soon as possible 

Link to comment
Share on other sites

  • Official Nitronaut
Leslie V
On 6/14/2022 at 2:52 PM, Alan Mulhern said:

Morning

I have two license keys for Nitro one of which is for version 12. I had a users PC die on me and it needed rebuilding, once i finished i tried reinstalling Nitro and i keep getting an error (24 i believe it was) 

I typed my key in to the support page and it says that 0 of two licenses are activated but i still cant activate the product, can anyone help

Thank you in advance

Thank you for sending me the serial number.

This is a version 12 serial number. We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope that helps!

Link to comment
Share on other sites

Deborah Tanner

I bought Nitro Pro 12 three years ago, but the original computer on which it was installed had to be replaced this week. I have tried to re-install on my new computer with no success. I have tried to submit a support ticket and am able to look up my license with my serial number. Once I get the screen telling me to Deactivate, I get a pop-up telling me to choose devices to deactivate, but there are no device options to select. The screen instructions tell me to submit a ticket if my issue is not resolved, but it keeps taking me through the same loop. I have attempted to download the latest version of 12, per an answer to the same issue, but I get the message that a later version has already been installed. Please advise. Thank you.

Link to comment
Share on other sites

  • Official Nitronaut
Leslie V

Hello @Deborah Tanner

Thank you for your message - I can help you out.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps!
 

Link to comment
Share on other sites

Deborah Tanner

Thank you, Leslie, but your reply does not help. Before I asked my question, I had already downloaded the update. When I go into the "Trial" Nitro program and hit Activate, and enter my serial number, I get the message that the serial number does not exist. What do I do now?

Link to comment
Share on other sites

Deborah Tanner

Ok, I uninstalled the driver I downloaded and downloaded and installed version 12, but I don't see how to activate once I go into the trial version. I only see buttons for Buy Now and Contact Sales. Once again, on the gonitro.com website, I am able to look up my license with my serial number. Once I get the screen telling me to Deactivate, I get a pop-up telling me to choose devices to deactivate, but there are no device options to select. Please advise. Thank you.

Link to comment
Share on other sites

  • Official Nitronaut
Leslie V

Hello Deborah,

The online license portal does not have the option to choose the device. Clicking on deactivate frees up a license for use.

Please let me know if you have any other questions.

Link to comment
Share on other sites

Deborah Tanner

Thank you. It finally worked. On a related customer service issue, if possible, please let someone in authority know that using a forum like this, instead of having a direct customer service number or email, is not at all customer friendly. While I appreciate my issue being resolved, it should not have taken almost a week to do so and I should not have needed to continually check back for answers. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.