-24 Activation error

[Victor Santos]

We are trying to move Nitro Pro from one computer to another.  However, when you try to deactivate it, it gives an error.  "-24 Activation Error  Nitro encountered some issues while attempting to activate."

When trying to create a support ticket, it doesn't allow us, and instead it redirects to https://licenses.gonitro.com/prd/portal. 

Our serial says it has 0 activations, and 2 activations allowed, and when trying to deactivate it asks to select a device, but there isn't one to do so.

Thanks and kind regards.

[Leslie V]

Hello @Victor Santos

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Victor Santos]

Hi Leslie, 

I've just send you the number in a pm

Thanks and kind regards

[Leslie V]

Hello Victor,

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.
 

[Victor Santos]

Hi Leslie, 

I'm still getting the same error, also the licencing portal is showing the same 0 activations

Thanks and kind regards

 

Edited June 23, 2022 by Victor Santos

[Leslie V]

Hello @Victor Santos

Please do the following:

1. Uninstall Nitro.

2. Go to https://www.gonitro.com/nps/product-details/downloads

3. Download and install 12.16.9.574, any other version including 12.16.3.574 will give you that error message.

4. Try activating again.

Please let me know how that goes.

[kristin jones]

I have downloaded the latest version and am still getting this error. I also am unable to submit a support ticket - it just takes me around in circles.