Deactivation of Nitro Pro 11 to change over to new laptop

[Steve Raybould]

Hi,

 

I wonder if anyone can help. I have Nitro Pro version 11 on my laptop and have a new laptop which i need to swap the license over to. I get an error code 24 activation error. looking at some other posts it states to update to newer version before deactivation can be done. It wont let me update from version 11! can anyone help? 

[Leslie V]

Hello @Steve Raybould

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.