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Nitro Pro suddenly turns into expired trial


Jeff Ranck
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Jeff Ranck

So my purchased and activated nitro pro suddenly turned into an expired trial. When I push the activate button to try and reactivate Nitro Pro, nothing happens. What's up?

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  • Official Nitronaut
Leslie V

Hello @Jeff Ranck

Thank you for contacting us - I'm happy to assist you.

I released your serial number so you can reactivate. Can you please try again and let me know how that goes?
 

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Jeff Ranck

The problem is when I click the activate button, nothing happens. No dialog comes up so I can enter the serial No. I can't find any way to enter the serial number.

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  • 1 month later...
  • Official Nitronaut
Reymund G.

Greetings @Jeff Ranck

My apologies for the inconvenience and delay in this post.

I would like to know if you are still experiencing an issue activating Nitro PDF Pro. If so, would you be so kind to provide the complete build of your installation?
You can see this information when you navigate to the Help tab > About Nitro Pro. Example format is Nitro Pro 13.x.x.x where x.x.x is the build. This information will help us investigate the issue and further troubleshoot. 

I look forward to your reply to this post. 

Kind regards, 
 

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