Installer for version 13 crashes, every time I run it

[Dale Tuggy]

I'm running Win 10 with the latest  updates. I click Advanced and then uncheck all three of the optional boxes for extras , and tell it to install. 

It looks like, judging by the progress bar, that it downloaded to 100%, but then: "Nitro Pro Setup Wizard has failed." 

Can someone help me? Is there an alternate way of installing?

[Dale Tuggy]

Would really appreciate some help with this. Bought the new version but can't install it.

[Allain Umailin]

Hello @Dale Tuggy,

Thank you for reaching out to us through our Community Forums!

To further assist you, let us ensure you have the latest release so please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504996-xxyyzz-927765

Thank you for choosing Nitro and I hope this helps.

[Dale Tuggy]

Thank you, now it has installed. You guys should update the installer that one is taken to upon paying. Thanks and have a good weekend, Dale