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trying to move Nitro to new laptop


Diane Drain
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Diane Drain

I have entered the license, went to help>about>activate>deactivate and entered the serial No 234***************.  Then it shows 2 licenses, then wants me to choose which laptop I am deactivating, but there is no way to choose which computer.  Can you help?

 

Edited by Reymund G.
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Diane Drain

I tried activating it on the new computer but it keeps saying the serial number does not exist.

 

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  • Official Nitronaut
Reymund G.

Greetings @Diane Drain

Thank you for reaching out to us through our Community Forums!

Please install Nitro PDF Pro 12.16.9.574 on your computer so you can successfully activate using your existing license. 
The installer for this specific build can be located from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link.  

After the installation, go to the Help tab > About Nitro Pro then verify that it is on 12.16.9.574. Once confirmed, click the Activate button then enter your serial number.

Kind regards, 

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