Nitro Crashes Each Time when I use Stamp and E-Sign

[Andrew Stratton]

Dear Team,

 

Please be informed that, my Nitro Pro Crashes each time when I use Stamp and E-sign, Please find below link for error screenshot. 

https://drive.google.com/open?id=1BAiPaCcLydvUVoxXWy9I09tHyY8aA9nu&authuser=santhu.ail049%40gmail.com&usp=drive_fs

[Reymund G.]

Greetings @Andrew Stratton

Thank you for reaching out to us through our Community Forums!

The link to the screenshot needs a request for access. You can send the image through a direct message.
After that, please provide the version and build of your Nitro PDF Pro installation in this post. This can be located under the Help tab > About Nitro Pro.

Does this issue happening to any of the PDF files you open in Nitro PDF Pro with a workflow of placing Stamps and Signatures? 

If you have not tried repairing Nitro PDF Pro, please repair it through the Windows' Control Panel > Programs and Features. 
After the repair, restart the machine then see if the issue persists when placing a Stamp or Signature.

Kind regards, 

[Andrew Stratton]

Hi @Reymund G. I have sent error screenshot through direct message, please check and provide the solution as we have already performed the steps which you have provided and the issue is not solved yet.

Note: Issue is happening with all pdf files. 

[Andrew Stratton]

Hi @Reymund G. We are waiting solution from your end. please be informed that due to this issue, my all work in pending state. so please provide the solution ASAP. 

[Reymund G.]

Hi @Andrew Stratton

I also have the latest build of Nitro PDF Pro 13 on my machine but I am not able to reproduce the issue about crashing when using Stamp and Esign. I made a screen recording so you could see the result. 

I recommend to perform a clean uninstall using our cleanup tool then reinstall Nitro PDF Pro 13.67.0.45.
This cleanup tool will remove all traces of Nitro PDF Pro and the process is different compared to Windows uninstall. For your convenience, I have outlined the steps below:

1. Download Nitro cleanup tool from the link below:
https://downloads.gonitro.com/professional_13.58.0.1180/install-cleanup/install-cleanup.zip 

Since this tool will remove all traces of Nitro, that includes the customized stamps. If you have a customized stamps, please refer to the link below about how to transfer/backup stamps:
https://kb.gonitro.com/knowledgebase/#/search/stamp/000004307 

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. Please be aware that a command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Install Nitro PDF Pro 13.67.0.45 using the MSI offline installer:

64bit - https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi 
32bit - https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi

5. Once Nitro PDF Pro 13 is installed, launch it. If it opens successfully, activate it by going to the Help tab > About Nitro Pro > Activate. Enter your serial number then click Activate. 

After completing these steps, observe if the issue persists. 

Kind regards,

[Andrew Stratton]

Hi @Reymund G. Our Technical Team repaired the application, but the issue is persist. Also they have tried to run the cleanup tool and found some error, i will send you the error screenshot through direct message. 

Please do the needful.