Reinstall Nitro Pro 9

[Jack Burson]

Unable to deactivate to reinstall.  I get a pop up window saying select devices to deactivate?

[Leslie V]

Hello Jack,

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you have any questions.
 

[Jack Burson]

When I try to download Nitro Pro 12 - I get a message that a later version is already installed.

I had previously tried (unsucessfuly) to install Nitro Pro 13, but couldn't complete...I don't remember why.

Now I have nothing...

[Leslie V]

Hello Jack,

Please uninstall version 13. And then reinstall version 12.