Francesco Riccadonna Posted August 11, 2022 Report Share Posted August 11, 2022 Hello, changed laptop, downloaded new version, went on to activating it however the page is asking me to select devices to deactivate, there are no devices listed I can deactivate. Any idea? thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 11, 2022 Official Nitronaut Report Share Posted August 11, 2022 Hello @Francesco Riccadonna, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Francesco Riccadonna Posted August 12, 2022 Author Report Share Posted August 12, 2022 (edited) Hello! the serial # is 234600-xxyyzz-736104 thank you Francesco Edited August 12, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Friederike Trawnik Posted August 12, 2022 Report Share Posted August 12, 2022 I have exactly the same problem and question Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 12, 2022 Official Nitronaut Report Share Posted August 12, 2022 Hello @Francesco Riccadonna, To continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the below offline English MSI installers: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 12, 2022 Official Nitronaut Report Share Posted August 12, 2022 Hello @Friederike Trawnik, Thank you for reaching out to us through our Community Forums! Could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. Thank you and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Friederike Trawnik Posted August 18, 2022 Report Share Posted August 18, 2022 (edited) Hello, sorry for the delay. The v9 serial number 234601-xxyyzz-575431 Edited August 18, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 18, 2022 Official Nitronaut Report Share Posted August 18, 2022 Hello @Friederike Trawnik, Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down which is why its installers are no longer available for download. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released version 13. You can find the below Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 9 serial number 234601-xxyyzz-575431:https://www.gonitro.com/nps/product-details/downloads English: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Spanish: x32 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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