Bogdan Cherestes Posted August 17, 2022 Report Share Posted August 17, 2022 Hi, I was trying to transfer a license from a computer to another and couldn't see the entire license number. It started with 504 and the rest was just "XXXXX". I thought that by deactivating I'd get to see the license, but that was not the case. Is there a way to recover the license key? Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 17, 2022 Official Nitronaut Report Share Posted August 17, 2022 Greetings @Bogdan Cherestes Thank you for reaching out to us through our Community Forums! You can see the complete serial number in your invoice receipt. Also, our merchant sends an email about the details of the license after the purchase. You can search your inbox for that email to see the complete serial number. I tried to search for a license record under the email address you use here in Community Forums, however, I did not find one. If you've purchased the license using a different email address, please send so we cn search for it. Kind regards, Link to comment Share on other sites More sharing options...
Bogdan Cherestes Posted August 18, 2022 Author Report Share Posted August 18, 2022 (edited) Hi, Most likely, it was purchased by the previous IT Admin - ****@xeneta.com Thank you. Edited August 18, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 18, 2022 Official Nitronaut Report Share Posted August 18, 2022 Hi @Bogdan Cherestes Unfortunately, I am also not seeing any license purchase under that email address. Kind regards, Link to comment Share on other sites More sharing options...
Bogdan Cherestes Posted August 19, 2022 Author Report Share Posted August 19, 2022 (edited) Hi, How about wxyzk Bergwxyz <wxyzk.bergwxyz@xeneta.com> ? The license was used by our CEO, so it might've been purchased in his name. Thank you. Edited August 19, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
win7guru Posted August 21, 2022 Report Share Posted August 21, 2022 (edited) Hello Nitro team I recently got Nitro PDF Pro 13, assuming that it would transfer my old license to the new version of Nitro. I was surprised when, after trying to insert my license, it said serial number not found. I checked on the site and entered my key and it showed me my license. Please help me out. Also does this license apply to the iPad version? Edited August 21, 2022 by win7guru Wrong recipient mentioned Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 22, 2022 Official Nitronaut Report Share Posted August 22, 2022 HI @Bogdan Cherestes A direct message was sent to your email address regarding the license purchase under the provided email address. Please let us know if you already have the authorization from the owner about the details of the license. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 22, 2022 Official Nitronaut Report Share Posted August 22, 2022 Greetings @win7guru Thank you for reaching out to us through our Community Forums! Please provide the serial number you are using to activate the software. Are you activating a Nitro PDF Pro 13 for Mac or for Windows? Please note that I search for a license purchase under the email address you used here in Community forums, however, I did not find one. Kindly provide the email address you used during the license purchase. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 22, 2022 Official Nitronaut Report Share Posted August 22, 2022 Hi @win7guru We will hide your serial number before approving it to be visible here in this forum post. Please provide as well the other email address. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 22, 2022 Official Nitronaut Report Share Posted August 22, 2022 Hi @win7guru Your existing serial number was a version 9 license that has been upgraded to version 12 after the licensing server migration. This license will only work on Windows OS with Nitro PDF pro 12 installation. To successfully activate using this license, you need to uninstall Nitro PDF Pro 13 on your machine then install the latest build of Nitro PDF Pro 12 (12.16.9.574). The installer can be located from the link below: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. After installing Nitro PDF Pro 12.16.9.574, you can activate by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. Kind regards, Link to comment Share on other sites More sharing options...
win7guru Posted August 22, 2022 Report Share Posted August 22, 2022 If I decide to add version 13 again, will I get to finish my trial period? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 31, 2022 Official Nitronaut Report Share Posted August 31, 2022 Hi @win7guru The trial period will take effect if it is the first time you are installing the software on the machine. If there's an existing installation before and already passed the 14 days, reinstalling it will not reset the trial period and an 'Expired Trial' message will appear. We offer a discount when upgrading old serial number to the latest version. The upgrade can be done through our upgrade portal at https://www.gonitro.com/support/upgrade If you get an issue with the upgrade through the portal, please us know the error message here. Kind regards, Link to comment Share on other sites More sharing options...
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