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Free Trial expired Immediately

Regina Yingling

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  • Official Nitronaut
Allain Umailin

Hello @Regina Yingling,

Thank you for your post and our sincere apologies for this inconvenience.

If this is the first time the user install Nitro PDF Pro on the machine and it went straight to the expired trial, this issue is related to the strange activity of the generated Nitro Computer ID on the machine, and for some reason, we cannot reset the trial period back to 14-day trial.

While we are investigating this 'Trial Expired' upon new/fresh installation, we recommend to purchase the license and run a full test of the software in less than 30 days. If you find that it is not the software that fits your need, reach out to us and we will process a refund on your behalf.

Thank you for the kind understanding and again, our sincere apologies for the inconvenience.

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