Nitro pro stopped working -Rajeev Gupta

[rajeev gupta]

Dear Nitro , 

I have been using Nitro for many years and last time when my lap top crashed , i bought a new license again . serial number 504948-xxyyzz-275415

but now it says Trial expired. I tried to deactivate to activate again , but does not work , as it says which devise but gives no option 

Can you pls look into this urgently 

Rajeev Gupta

Edited September 15, 2022 by Allain Umailin

[Allain Umailin]

Hello @rajeev gupta,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.67.0.45) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

[rajeev gupta]

thanks Nitronaut .

sorry , i am late 

my version is 13.2.6.26.

do advise 

[Allain Umailin]

Hello @rajeev gupta,

Thank you for this information.

To further assist you, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number

Thank you for choosing Nitro and I hope this helps.