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Unable to reactivate a licence

Patrick Greene

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Patrick Greene

I recently changed computers and have deactivated my Nitro Pro licence on my old computer.
When I try to activate it on the new PC I enter the serial number, it tells me I have two activations allowed, but then comes up with a message saying 'please select devices to deactivate' - which in itself is confusing because I've already deactivated it.  - but it says i can activate immediately by entering the seirial number below.
Can anyone help with this? What am I doing wrong - do i need to have somehow downloaded the Nitro Pro software to my new laptop in order to activate it? if so, where do I get this form.


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  • Official Nitronaut

Hello @Patrick Greene

Thanks for reaching out to us! I am happy to assist you.

Your serial number is a version 10 serial number. Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. 

Please let us know if you need any further assistance.

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  • Official Nitronaut

@Sandra Hess

The serial number you provided is a version 13 serial number. If you have version 12 installed, you will get the serial numer entered does not exist error message.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.

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Kristina Moore

Please check my serial number as well. I've tried downloading version 12 and keep getting the serial number entered does not exist error message.

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  • 2 weeks later...

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