Patrick Greene Posted September 28, 2022 Report Share Posted September 28, 2022 Hi, I recently changed computers and have deactivated my Nitro Pro licence on my old computer. When I try to activate it on the new PC I enter the serial number, it tells me I have two activations allowed, but then comes up with a message saying 'please select devices to deactivate' - which in itself is confusing because I've already deactivated it. - but it says i can activate immediately by entering the seirial number below. Can anyone help with this? What am I doing wrong - do i need to have somehow downloaded the Nitro Pro software to my new laptop in order to activate it? if so, where do I get this form. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 28, 2022 Official Nitronaut Report Share Posted September 28, 2022 Hello @Patrick Greene Thanks for reaching out to us! I am happy to assist you. Your serial number is a version 10 serial number. Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Sandra Hess Posted September 28, 2022 Report Share Posted September 28, 2022 I am having the same issue. Does the upgrade suggested above cost? Link to comment Share on other sites More sharing options...
Sandra Hess Posted September 28, 2022 Report Share Posted September 28, 2022 I attempted to use the link in the above answer and it returned with the comment "the serial numer entered does not exist" Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 29, 2022 Official Nitronaut Report Share Posted September 29, 2022 Hello @Sandra Hess Please send me your serial number so I can check. Link to comment Share on other sites More sharing options...
Sandra Hess Posted September 29, 2022 Report Share Posted September 29, 2022 (edited) ** Edited September 30, 2022 by Leslie V Deleted Confidential Info Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 30, 2022 Official Nitronaut Report Share Posted September 30, 2022 @Sandra Hess The serial number you provided is a version 13 serial number. If you have version 12 installed, you will get the serial numer entered does not exist error message. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Kristina Moore Posted October 1, 2022 Report Share Posted October 1, 2022 Please check my serial number as well. I've tried downloading version 12 and keep getting the serial number entered does not exist error message. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 3, 2022 Official Nitronaut Report Share Posted October 3, 2022 Hello @Kristina Moore, Your serial number is for version 13. Please install this version instead. https://www.gonitro.com/nps/product-details/downloads Cheers! Link to comment Share on other sites More sharing options...
Patrick Greene Posted October 12, 2022 Author Report Share Posted October 12, 2022 Thanks heaps - using the Nitro 12 installer worked perfectly. cheers, Patrick. Link to comment Share on other sites More sharing options...
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