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Shawn Brooks
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Reymund G.

Greetings @Shawn Brooks

Thank you for reaching out to our Community Forums. 

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down which is why you are getting an error message during activation.  

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 

Alternatively, you can upgrade to the latest build of Nitro Pro 12 (12.16.6.574). Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.  

You can find the Nitro Pro 12.16.9.574 installers from the link below and activate it with your current Nitro Pro  serial number :
https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link  

Kind regards, 
 

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