Bought a new computer and cannot transfer Nitro

[alfonso valdes]

good day,

I have a new computer and have followed all instructions to transfer Nitro.  I deactivated the account with 2 more existing activations, however when entering the Serial Number it states it does not exist. Serial Number 234***-******-******

Please advice,

Edited October 11, 2022 by Reymund G.
Hide part of serial number

[Reymund G.]

Greetings @alfonso valdes

Thank you for reaching out to us through our Community Forums!

It seems that you have installed Nitro PDF Pro 13 and trying to activate it using a version 12 serial number. 
To resolve this issue, uninstall Nitro PDF Pro on your computer then install Nitro PDF Pro 12 using the installer from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. 

After the installation, launch the software then navigate to the Help tab > About Nitro Pro. If the version and build is 12.16.9.574, click the Activate button then enter your serial number to activate the software. 

If you are interested to upgrade your license to version 13 (latest version), you can get the discounted upgrade price through our Upgrade Portal at https://www.gonitro.com/support/upgrade 
We recommend Nitro PDF Pro 13 as it comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions.
 

Kind regards,