Adrian Wicker Posted October 13, 2022 Report Share Posted October 13, 2022 Every time I try to open Nitro I get an error message that says "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem." However, I am not sure how to proceed with reinstalling (if that will even work) because everything I can find is to download the new version. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 13, 2022 Official Nitronaut Report Share Posted October 13, 2022 Hello @Adrian Wicker, Thank you for reaching out to us through our Community Forums! The VCRuntime140.dll file is a Windows file that Nitro Pro may use during the launch of the software but the file is a Windows component. This error may also indicate a problem with the 2015 version of the Visual C++ Redistributable. Because there is a known conflict between the 2017 version and the 2015 version, please follow these steps to potentially resolve this installation issue: 1. Open Programs and Features from Control Panel 2. Uninstall Nitro Pro and the 2017 version of the C++ Redistributalbe, if that is installed on your system through Control Panel\Programs\Programs and Features 3. Then visit the link below, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe). Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files:https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads 4. Restart your computer 5. Reinstall your Nitro PDF Pro 13 using the installer from this page: x64 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504937-xxyyzz-574366 Thank you for choosing Nitro and I hope this helps . Link to comment Share on other sites More sharing options...
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