Unable to activate license

[Robert Edgmon]

Follow the steps as described and project does not activate.

[Leslie V]

Hello @Robert Edgmon

Thank you for your message - I can help you out.

Can you please send me the serial number you are trying to use and also let me know what error message you're getting? A screenshot will be very helpful.

I look forward to hearing back from you.
 

[josue.rojero@hotmail.com]

hola. no puedo activar mi producto

Una vez que haga clic en "Desactivar", puede activar su licencia inmediatamente ingresando el siguiente número de serie en Nitro Pro.

Número de serie	************
Versión	13
Estado	Activo
Número de activaciones	0
Número de activaciones permitidas	2

Desactivar

 

Edited October 17, 2022 by Leslie V
Deleted Confidential Info

[Leslie V]

Hello @josue.rojero@hotmail.com

Thank you for your message - I can help you out.

Please get the correct version 13installer from this page: https://www.gonitro.com/es/nps/product-details/downloads

and activate by following the instructions on this page: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 

I hope this helps!
 

 

[Robert Edgmon]

Serial #**

-24: Activation Error

Nitro Pro encountered some issues while attempting to activate.

Please record the error code above and then contact support via the link below

Edited October 27, 2022 by Leslie V
Deleted Confidential Info

[Leslie V]

Hi @Robert Edgmon

I responded to the other Forum post you submitted.

Please let me know if you have other questions.