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Unable to activate license


Robert Edgmon

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  • Official Nitronaut

Hello @Robert Edgmon

Thank you for your message - I can help you out.

Can you please send me the serial number you are trying to use and also let me know what error message you're getting? A screenshot will be very helpful.

I look forward to hearing back from you.
 

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josue.rojero@hotmail.com

hola. no puedo activar mi producto

Una vez que haga clic en "Desactivar", puede activar su licencia inmediatamente ingresando el siguiente número de serie en Nitro Pro.

Número de serie ************
Versión 13
Estado Activo
Número de activaciones 0
Número de activaciones permitidas 2
Desactivar

 

Edited by Leslie V
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  • Official Nitronaut

Hello @josue.rojero@hotmail.com

Thank you for your message - I can help you out.

Please get the correct version 13installer from this page: https://www.gonitro.com/es/nps/product-details/downloads

and activate by following the instructions on this page: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 

I hope this helps!
 

 

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  • 2 weeks later...
Robert Edgmon

Serial #**

-24: Activation Error

Nitro Pro encountered some issues while attempting to activate.

Please record the error code above and then contact support via the link below

Edited by Leslie V
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