Activation Error

[Gani Balakrishnan]

Hi

I cant able to activate nitro pdf in my new systems. shows -24 activation error.

 

[Allain Umailin]

Hello @Gani Balakrishnan,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Gani Balakrishnan]

On 10/21/2022 at 6:36 PM, Gani Balakrishnan said:

Hi, Please find the below serial numbers

234601-xxyyzz-385364
234601-xxyyzz-257627
Kindly reset.

 

Edited October 26, 2022 by Allain Umailin

[Allain Umailin]

Hello @Gani Balakrishnan,

Thank you for this response.

To further assist you , please install Nitro Pro 12.16.9.574 using the below offline English MSI installers:

x32 http://install.nitropdf.com/professional_12169574/en/vlp/nitro_pro12_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/vlp/nitro_pro12_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and I hope this helps.

[Rachel Gomez]

Select Start > Settings > Update & Security > Activation , and then select Troubleshoot to run the Activation troubleshooter. For more info about the troubleshooter, see Using the Activation troubleshooter.

Regards,

Rachel Gomez

[Protec Arisawa]

Disregard my comment in another post. I downloaded the x64 installer mentioned in post by Allain Umailin and product activate.