Need help with activation

[Grace Williams]

I am a single user.  Trying to activate Nitro Pro on new computer. I deactivated on old computer, and it confirmed deactivation. I then enter my serial number on the trial version on the new computer. Serial number is entered and it not recognized. Then I proceed to find serial number and this is what I get:  licenses.gonitro.com   Please select devices to deactivate....Please help.  Thank you!

[Leslie V]

Hello @Grace Williams

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 

https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.