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Need help with activation

Grace Williams

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Grace Williams

I am a single user.  Trying to activate Nitro Pro on new computer. I deactivated on old computer, and it confirmed deactivation. I then enter my serial number on the trial version on the new computer. Serial number is entered and it not recognized. Then I proceed to find serial number and this is what I get:  licenses.gonitro.com   Please select devices to deactivate....Please help.  Thank you!

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  • Official Nitronaut

Hello @Grace Williams

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update ( so you can reactivate successfully: 


Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

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