Kevin Bingaman Posted October 24, 2022 Report Share Posted October 24, 2022 Good afternoon, one of our employees has tried to reset her password for Nitro Pro so she can sign in and activate her license. Currently it shows an email is sent, but she receives nothing. She has already checked all spam and junk folders in her email and nothing. Can you assist?? 1 Link to comment Share on other sites More sharing options...
Kevin Bingaman Posted November 2, 2022 Author Report Share Posted November 2, 2022 Please assist as soon as possible as our employee cannot work 100% without this program. Thank you 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 2, 2022 Official Nitronaut Report Share Posted November 2, 2022 Hello @Kevin Bingaman, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide the affected email address? You can send it in this post so it will be visible to all the moderators. Rest assured we will hide it before making the post visible to this thread. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Kevin Bingaman Posted November 3, 2022 Author Report Share Posted November 3, 2022 (edited) AKaufman@uvwxyzlthcare.com She needs her password reset, but not receiving the email to reset it. Thank you Edited November 4, 2022 by Allain Umailin 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 4, 2022 Official Nitronaut Report Share Posted November 4, 2022 Hello @Kevin Bingaman, Thank you for this information, however, she has account with that email address. Please have her check her Inbox as I have sent her the invitation to create a Nitro Sign account. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Kevin Bingaman Posted November 4, 2022 Author Report Share Posted November 4, 2022 she is just trying to activate her Nitro Pro license, NOT nitro Sign 1 Link to comment Share on other sites More sharing options...
Kevin Bingaman Posted November 4, 2022 Author Report Share Posted November 4, 2022 she is trying to reset her password for the NITRO PRO account she already made, so she can log into the trial version and activate the license 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 4, 2022 Official Nitronaut Report Share Posted November 4, 2022 Hello @Kevin Bingaman, Please be aware that activating Nitro Pro does not require getting access to Nitro Sign. To move forward, could you please provide the serial number the user would like to activate? Link to comment Share on other sites More sharing options...
Kevin Bingaman Posted November 8, 2022 Author Report Share Posted November 8, 2022 (edited) 504982-uvwxyz-314341 Edited November 8, 2022 by Allain Umailin 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 8, 2022 Official Nitronaut Report Share Posted November 8, 2022 Hi @Kevin Bingaman. Thank you for this information. To ensure you have the latest release, please use our offline English MSI packages below: x64 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504982-uvwxyz-314341 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Kevin Bingaman Posted November 9, 2022 Author Report Share Posted November 9, 2022 do they not have to be logged into it with their account? they would like to be signed in first before using, as this is for our business. 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 11, 2022 Official Nitronaut Report Share Posted November 11, 2022 Hello @Kevin Bingaman, The serial number you provided us is single-user license, not business. When installing Nitro PDF Pro 13, it is not required to log into the Nitro Sign account. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
mike watson Posted November 16, 2022 Report Share Posted November 16, 2022 (edited) I have Nitro Pro and have not experienced any issues but I just purchased a new computer and I cant log into Nitro? When I try to reset password I never receive a email. Edited November 16, 2022 by Reymund G. Answered in https://community.gonitro.com/topic/16667-password-reset-issues/ Link to comment Share on other sites More sharing options...
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