Jump to content

No way to locate my old Serial Number - Please Help!

Eric Bronner

Recommended Posts

Two days ago, my old lap top was destroyed in an accident.  I had a NitroPDF account, but I cannot locate a serial # anywhere.  I can see my credit card was charged on 7/14/2021, but I do NOT have an email from either third-party vendor.  Please tell me that a tech company, operating in 2022, has another, reasonable way for customers to obtain their Serial Number?  I've been going around in circles for almost 45-minutes now, which is super frustrating.

Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Greetings @Eric Bronner

Thank you for reaching out to us through our Community Forums!

I've searched our records but I did not see a license purchase under the email address you used here in our Community Forum.
I was able to find a license purchase under your First and Last name. It seems that you have entered a different email address which is why you did not receive the invoice receipt email with serial number. 

I have sent the details of your license through a direct message here.
Please check on it including the steps on how to activate the software using the serial number. 

Kind regards, 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.