LOSS OF FUNCTIONALITY PLUS EXPIRED TRIAL MESSAGES TO A LICENSED USER

[Dave King]

You keep sending mails that my Nitro trial has expired.  I can no longer convert documents but now get a message that it is a premium feature.
I purchased Nitro Pro long ago so should have full use of all features and not be getting spam.
Ser No***

Edited October 27, 2022 by Leslie V

[Leslie V]

Hello @Dave King

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 11  and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.