Moving a license from pc to pc

[Sandu Buglea]

Hi,

My old laptop got water damaged and is not accessible anymore. How can I move the license on a new laptop if I cannot deactivate it manually from the old one?

Thank you,

[Leslie V]

Hello @Sandu Buglea

Thank you for reaching out to us through our Community Forums!

I released your serial number so you can reactivate. Can you please try again and let me know how that goes?
Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.

[Sandu Buglea]

Thank you very much. I will try and let you know.

[Protec Arisawa]

I deactivated Nitro Pro 12 on user's Windows 7 computer, installed it on his new Windows 11 computer. When I try to activate I get

-24: Activation Error

Nitro Pro encountered some issues while attemptin to activate.

Please record the error code above and then contact support via the link below

I tried to submit a support ticket but got into a loop on the website. Submission via Community Forum appears to be the only option.

Edited October 31, 2022 by Reymund G.
Resolved in https://community.gonitro.com/topic/16555-activation-error/#comment-46706

[Margaret Carroll]

im having this same issue...been working on this now for an hour. someone please help!

 

I have already installed the newest version / trial version and it still doesnt work!

Edited October 31, 2022 by Reymund G.
Answered in https://community.gonitro.com/topic/16594-why-am-i-gettingonce-you-click-%E2%80%9Cdeactivate%E2%80%9D-you-can-activate-your-license-immediately-by-entering-the-below-serial-number-into-nitro-pro/