Margaret Carroll Posted October 29, 2022 Report Share Posted October 29, 2022 im trying to activate my license on a new machine. i already deactivated my old one. can you help me? I need to use this to sign some documents! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted October 31, 2022 Official Nitronaut Report Share Posted October 31, 2022 Greetings @Margaret Carroll Thank you for reaching out to us through our Community Forums! Please check the version of your license using our license portal at https://licenses.gonitro.com/prd/portal Once you have determined the version, please ensure that you install the appropriate version. The installer can be located from the link below:https://www.gonitro.com/product-details/downloads For version 12 - click the 'Download Nitro Pro 12' link For version 13 - click the 'Download Nitro Pro 13' link Once installed, you can verify the version and build by opening the software then go to the Help tab > About Nitro Pro. For version 12, it should display as 12.16.9.574 while for version 13, it is 13.67.0.45. Once confirmed that you have the correct version, go to the Help tab > About Nitro Pro then click Activate. Enter your serial number then click the Activate button. Kind regards, Link to comment Share on other sites More sharing options...
Margaret Carroll Posted October 31, 2022 Author Report Share Posted October 31, 2022 can you PLEASE put on the activation page that there are 2 versions??? its such a simple solution and it would have saved me hours trying to do this! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted November 9, 2022 Official Nitronaut Report Share Posted November 9, 2022 Hi @Margaret Carroll The licensing portal can only display the version once the serial number is entered. You may use the download page at https://www.gonitro.com/product-details/downloads to see the latest version (13 at the moment) and the version before it (version 12). Older versions are not listed in the download page as they already reached the end of life. Kind regards, Link to comment Share on other sites More sharing options...
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