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I need to activate my license on a new laptop as the previous laptop was stolen.


Terdoo Akinyemi

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Terdoo Akinyemi

Hello Support Team Member,

I bought a Nitro Pro 11 license with serial number **. I am trying to activate Nitro Pro on a new laptop as the previous laptop was stolen. However, I am having difficulty deactivating the previous laptop (because it is not currently listed on the Nitro Pro Server) and also, difficulty in activating my license on the new system.  Please can someone help me?

Thank you.

Terdoo Akinyemi

 

Edited by Leslie V
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  • Official Nitronaut

Hello @Terdoo Akinyemi

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number.

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.

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Terdoo Akinyemi
27 minutes ago, Leslie V said:

Hello @Terdoo Akinyemi

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number.

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.

Hi Leslie,

Thank you for your prompt response. I have downloaded Nitro Pro 12. Do I wait for the 14 days trial period to elapse before I activate with my current Nitro Pro 11 serial number?

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