Terdoo Akinyemi Posted October 31, 2022 Report Share Posted October 31, 2022 (edited) Hello Support Team Member, I bought a Nitro Pro 11 license with serial number **. I am trying to activate Nitro Pro on a new laptop as the previous laptop was stolen. However, I am having difficulty deactivating the previous laptop (because it is not currently listed on the Nitro Pro Server) and also, difficulty in activating my license on the new system. Please can someone help me? Thank you. Terdoo Akinyemi Edited October 31, 2022 by Leslie V Deleted Confidential Info Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 31, 2022 Official Nitronaut Report Share Posted October 31, 2022 Hello @Terdoo Akinyemi Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Terdoo Akinyemi Posted October 31, 2022 Author Report Share Posted October 31, 2022 27 minutes ago, Leslie V said: Hello @Terdoo Akinyemi Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Hi Leslie, Thank you for your prompt response. I have downloaded Nitro Pro 12. Do I wait for the 14 days trial period to elapse before I activate with my current Nitro Pro 11 serial number? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 31, 2022 Official Nitronaut Report Share Posted October 31, 2022 Hi @Terdoo Akinyemi No need to wait for the trial to finish, you can already activate using your license. Let me know if you have other questions. Cheers! Link to comment Share on other sites More sharing options...
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