Hristo Marinchev Posted November 3, 2022 Report Share Posted November 3, 2022 Dears, I've changed my PC and need to reactivate Nitro Pro. I've tried using deactivate option - I've got an error. Online deactivation asks me to choose which device to deactivate - it cannot be selected. Could you support on this matter? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 3, 2022 Official Nitronaut Report Share Posted November 3, 2022 Hello Hristo, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Tania Odgers Posted November 7, 2022 Report Share Posted November 7, 2022 I too am expericing this same problem. I try to deactivate Nitor Pro V12 but the device cannot be selected. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 7, 2022 Official Nitronaut Report Share Posted November 7, 2022 Hello @Tania Odgers, Thank you for your message - I can help you out. We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Hristo Marinchev Posted November 8, 2022 Author Report Share Posted November 8, 2022 (edited) Hi Leslie, I've sent you the serial number on a private message Edited November 8, 2022 by Hristo Marinchev Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 8, 2022 Official Nitronaut Report Share Posted November 8, 2022 Hello @Hristo Marinchev No need to deactivate. The serial number you have sent us is a version 8 serial number. Please note that we no longer support Nitro Pro 8 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 8 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now