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Cannot deactivate Nitro Pro


Hristo Marinchev

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Hristo Marinchev

Dears,

 

I've changed my PC and need to reactivate Nitro Pro. I've tried using deactivate option - I've got an error. Online deactivation asks me to choose which device to deactivate - it cannot be selected. Could you support on this matter?

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  • Official Nitronaut

Hello Hristo,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

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  • Official Nitronaut

Hello @Tania Odgers,

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.
 

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  • Official Nitronaut

Hello @Hristo Marinchev

No need to deactivate. The serial number you have sent us is a version 8 serial number.

Please note that we no longer support Nitro Pro 8 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 8 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.

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